Relationship-Centered Communication in Audiology: Things You Didn't Learn in School You Can Learn Here in 6 Modules.
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It’s about the relationship, not the transaction! To thrive in today’s highly competitive market it is essential that hearing care professionals (HCP) practice relationship centered communication. Relationship centered communication acknowledges the expertise of the HCP while at the same time respecting the autonomy of the patient. This course explores this space between HCP and person with hearing loss, not one individual or the other. Over the course of this 2 CEU webcast, Brian Taylor will review practice relationship centered communication strategies and tools that will differentiate your practice from the competition.
During the past decade, a revolution of sorts has occurred within much of healthcare: A growing number of persons with chronic ailments such as age-related hearing loss are participating in the diagnosis and long-term management of their condition. This shift means that persons with hearing loss expect to be more actively engaged with a hearing care professional who takes a . This course will review why this shift toward relationship centered communication is occurring and provides practical strategies and tools hearing care professionals can put to use in their clinic to put the relation face-to-face and virtual communication with their clients.
